Production & Shipping
The art/setup fee covers the many hours spent creating and revising your custom design to be made on ceramic chips. At this time, we do not charge a per hour or per revision fee. We simply work with you until you are completely satisfied.Please email us for a discounted quote if you have "near ready-to-print art."
Custom chip orders typically require 10-14 business days to complete. Fedex Ground shipping takes 1-4 business days depending on your location. Fedex ground shipping typically follows its delivery estimates. International customers are responsible for any and all taxes/customs/duty charges that their countries charge. We do not have a way to find out or calculate what these charges may be for the buyer.
Manufacturer's Return Policy
Returns will be accepted for product damaged in shipping. Contact us within 7 days to arrange replacement of damaged items. Since our product is custom for all of our customers, replacements will be produced and sent out after the damaged product has been received. It will be a priority to send out replacement product as soon as possible, but the original lead time will be applied to the production of the replacements.